Frequently Asked Questions

Enrollment

When must I enroll by?
You can enroll at any time. Please remember that Paygo only applies to deliveries made after you enroll. So if you want to make sure you keep more money in your pocket going forward, please enroll now.

What is the easiest way to enroll?
You can go to our Paygo website www.comooilandpropane.com/paygo and click on the Sign-Up Now button. It only takes a minute to fill out the form. Or, you can send back the enclosed agreement form in the envelope we’ve included.

Pricing

Will I pay any more with Paygo?
No. You pay our normal price printed on your delivery ticket, which includes a 10 cent per gallon scheduled delivery discount, until you use up the fuel you received in that delivery.

What if I’m on a fixed price program?
The price you are charged will be dictated by your program, but you won’t have to pay for the fuel before you use it. However, if you pre buy your fuel, this program will not work for you this year.

Will I still get a delivery ticket?
Yes. You still get a certified metered delivery ticket with the gallons you received, the price, and what you ultimately owe us. But you don’t pay us until you get your usage statement at the end of the month.

Why do I need to be on scheduled delivery to have Paygo?
Because that’s the only way Paygo can properly track your fuel use and bill you. But remember, since you are only paying when you actually use the fuel, the size and timing of the delivery doesn’t affect you the same way anymore. You’re better than if you call each time, because you don’t pay for fuel that just sits in your tank, you don’t need to worry about running out, and you get the 10 cent discount, which saves customers an average of $70-$120 per year.

Why is there a 10 cent per gallon discount for being on scheduled delivery?
When we can schedule your deliveries, we can run our trucks more efficiently, and we pass the savings on to you. It also gives our customers much more protection against run outs (which is a bigger problem when it’s really cold and supplies are tight.)

How exactly will billing work?
At the end of each month, you receive a statement that includes how much fuel we calculated you used that month, the price this fuel was delivered at, along with any other charges from our company. Your payment is due within 30 days.

Fuel Monitoring

How do you estimate my fuel use?
We estimate your use in one of two ways: by using our Degree Day tracking system or by putting a Tank Monitor on your tank. It depends on several factors. If we are going to use a monitor, we’ll contact you about installation.

How do you know that your fuel estimates are correct?
Both approaches give us a good estimate, but we do not rely on them for complete accuracy. Each time we fill up your tank, we perform a “Meter True-up”. It compares the gallons we calculated you’d take vs. what you actually received to fill your tank. (It’s like when the electric company reads your meter after estimating for a few months.) We then make a usage adjustment in your monthly statement to match the two.

In the end, you only pay for exactly the fuel you received at the price on your delivery ticket—not a cent more or less. You just pay for it more gradually.

How does Degree Day tracking system work?
Our computer system estimates your daily use by tracking the daily temperature and matching it against your household burning rate (sort of like your car’s mpg). We use this currently to plan our scheduled deliveries. Paygo enhances this system.

How does the Tank Monitor work?
It is a state-of- the- art device for measuring fuel use. It measures the fuel in your tank multiple times per day, and sends us a reading via the internet connection or phone line in your house. It makes our estimates very accurate, and gives customers a greater level of confidence, especially when there are supply challenges. Because we can literally look inside your tank, we can now guarantee you will not run out of fuel with one installed.

Other Questions

Is there a charge for the fuel monitor?
While the fuel monitor retails for several hundred dollars, it is installed for free on the Paygo program. However, there is a security deposit of $49 that would be added to your bill. This is your money. If you ever leave the program, we refund it to you when we retrieve your monitor.

What if the tank monitor breaks?
If there’s a problem with the monitor, we will replace it at no cost. In the interim, we would estimate your fuel use with our degree day tracking system.

Why do you say my bills will be naturally smaller and easier to handle?
Our typical customers are getting four or five big deliveries a year, averaging 175 to 230 gallons. That can be $700 or more per delivery, and it’s all due within a few weeks. But you use your fuel differently. Most people use a little in October, more in November, a good deal in mid-winter, until it starts declining in March and April again (and on through summer if you heat your water or pool with our fuel.). Your Paygo bills will naturally follow your pattern. So your average bill will be smaller and easier to handle, and you will always pay more gradually than before, no matter what time of year.

Billing

When will Paygo billing start?
First, we need to receive your signed agreement. Then, when you get filled up on your next scheduled delivery, we will start billing you as you use the fuel.

Who do I pay?
You pay us, just like always.

When is my payment due?
Your money is due within 30 days from the date of your monthly invoice, rather than from the date of your delivery.

What if I want to go back to paying the old way?
No problem. We can make the change at any time. All you need to do is pay us for any fuel you have received but not paid for yet, including fuel that has not yet been billed. Then, we’d start billing you the old way when we make your next delivery.

What if I move or want to stop all service from you?
Again, no problem. All you need to do is pay us for any fuel you have received but not paid for yet, including fuel that has not yet been billed. That payment is due within 15 days of cancelling your account.

What if I don’t pay my bill on time?
The same thing that occurs now, if you go beyond our credit terms, you will be subject to finance charges. Eventually, you could be removed from Paygo and/or terminated as a customer.

Can I refer friends and neighbors who also want to pay this way?
Yes. We’d be thrilled to have other customers who want to “pay fair” for a change. In fact, we’ll credit your account with $75 every time you refer someone who becomes a new Como automatic delivery customer.

Delivery

How does the no run-out guarantee work?
If you have tank monitor on your tank and ever run out of fuel, we will credit your account $75. We’re that confident you will not run out on Paygo. However, you must pay within your credit terms, of course, to ensure your deliveries are not interrupted.

If you have any more questions, just give us a call at 218-722-6666